customercare.picaboo.comPicaboo Customer Support

Submit a request Sign in Common Questions from Picaboo Users Vouchers and promotions Picaboo Vouchers How can I check the balance of my voucher? How do I cancel an order for a Picaboo Voucher? Where do I find my voucher code? Can my voucher be combined with other promotions or discounts? Can I use my voucher after the expiration date? How do I place my order using my voucher? Picaboo Promotions What are your current Special Offers? What are Picaboo promotions and how do they work? Daily Deal Vouchers The sizes listed on the voucher I purchased are different than the ones shown on the order form My voucher says free shipping. Why am I still being charged for shipping? Where do I find my voucher code? Can my voucher be combined with other promotions or discounts? Can I use my voucher after the expiration date? How do I place my order using my voucher? Gift Cards Where can I buy Picaboo gift certificates? Does the Picaboo Gift Card expire? Do I need to have Picaboo on my computer to make a purchase with a Picaboo gift card? Can I purchase electronic gift certificates for multiple recipients in a single order? Can I order a physical gift card from Picaboo and have it mailed to me? Ordering Ordering Matte Covers and Premium Lustre Paper Picaboo's Satisfaction Guarantee What shipping options are available for my order? Why am I getting a security warning when I try to order? Where do I choose the paper type that I want for my card? Can I place a single order for multiple projects? See all 16 articles Shipping Why is there a bar code sticker on the back of my photo book? How much does shipping cost? How long will it take to produce my order before it is shipped? Can I upgrade the shipping method on my existing order? Can I combine separate orders to save on shipping? When will my order arrive? See all 12 articles Order Status How do I check the status of my order? How can I cancel my order? Prices How much do Picaboo books cost? Is the price per page or per side? Does Picaboo offer bulk or large-order discounts? Are your prices in U.S. Dollars? Picaboo User Manual Picaboo Editor (Beta) ★ Picaboo Editor (Beta) User Manual ★ Picaboo Editor (HTML5) Focus Tool in Picaboo Editor (Beta) Adjustment Tools in Picaboo Editor (Beta) Filters in Picaboo Editor (Beta) Zoom/Crop in Picaboo Editor (Beta) See all 9 articles Picaboo User Manual ★ Picaboo User Manual Live Chat Page Manager Finding backgrounds used in previous books Adding Shapes Adding Lines See all 46 articles Project Creation Phone & Tablet Cases How much of the phone case wraps around the bottom? What are the Tough case liners made of? Adding and Editing Text Is my Phone or Tablet case project saved? How much do phone & tablet cases cost? Phone & Tablet Case Design Guide See all 8 articles Photobooks InDesign Guidelines What's the difference between Lay-Flat and Seamless Lay Flat? How do I order a Premium Mini Book? View Full-Size Versions of Images What book styles do you offer? Photo Book sizes See all 47 articles Cards What's the recommended resolution resolution for photos I'm using on my Cards? Will my cards come with envelopes? What paper options are available for cards? How much do Picaboo cards cost? Can I design the back of a flat Picaboo card? Can I change the layout & design of my card? Prints and more What's the recommended resolution for photos I'm using on my Notebook? What's the recommended resolution for photos I'm using on my Journal? What's the recommended resolution for photos I'm using on my Metal Print? What's the recommended resolution for photos I'm using on my Mouse Pad? Adding more Scrapbook Pages to your project Do Metal Prints come with hanging materials? See all 20 articles Calendars What's the recommended resolution for photos I'm using on my Calendar? What's the difference between the Classic and Premium calendar? How much will my Picaboo calendar cost? How long will it take to get my calendar once I order it? How do I use my own photo as a background in my calendar? How do I add a photo to a square on the date page of my calendar? See all 8 articles Tips and Tricks Tips and Tricks Color Variance in Custom Mousepads If I leave a caption box empty, will "Your text here" print in my finished book? How do I turn on grid lines? How do I sort my photos alphabetically? How do I rotate a photo on the page? How do I remove borders or shadows around the photos in my project? See all 25 articles Save and Share If I'm in the middle of creating a book, can I come back and finish it later? How do I save backgrounds I like to my Favorites? How do I save a copy of a project so that I can edit it without losing the original? How do I access the link to a book that I've shared? Can I share my project online with friends and family? Can I edit a project that has been shared with me? My Account My Account View/Edit Account Info Register an Account Reset Password Environmental Concerns Legal Issue Spam See all 12 articles Technical Support Technical Support ★ Troubleshooting Adobe Flash Player The “Find Photos Now” button is not working for me on my Mac computer or when I am in the Safari web browser HEIF Image Files Does Picaboo run on Chromebook? Full Picaboo Screen not Visible Why is the application taking so long to respond when I'm adjusting my photos? See all 24 articles Customer Feedback and Suggestions Customer Feedback and Suggestions Send your Feedback to Picaboo Picaboo Yearbooks Picaboo Yearbooks Picaboo Yearbooks Powered by Zendesk...